Terms of service
Last updated 8 August 2026.
1. Who you are dealing with
getswaet.com is owned and operated by Swaetverse Private Limited, a private limited company incorporated in India, trading as SWÆT (pronounced sweat). Our CIN is U62099DL2025PTC448391 and our GSTIN is 09ABQCS2359Q1Z9.
Our registered office is 2nd Floor, A-83, Sector 63, Noida, Gautam Buddha Nagar, Uttar Pradesh 201301, India. That is also our address for all consumer correspondence, including returns and grievances. We do not operate branch offices or a separate warehouse address, so nothing needs to be sent anywhere else.
Customer care: support@getswaet.com, +91 95994 43532, Monday to Saturday, 10am to 6pm IST. Our grievance contacts are set out in full in clause 20, as rule 4(3) of the Consumer Protection (E-Commerce) Rules, 2020 requires.
2. What these terms cover
These terms govern your use of getswaet.com and every order placed through it. Our Refund and Returns Policy and Privacy Policy are published separately on this site and form part of these terms.
We never record your consent automatically, and we do not use pre-ticked boxes. Any consent you give to email, SMS or WhatsApp marketing is optional, is separate from your order, and can be withdrawn as easily as it was given.
3. Who can buy
You must be at least 18 and capable of contracting under the Indian Contract Act, 1872. Orders are for personal or household consumption and ship to an address in India, so please give us an accurate name, address and phone number.
4. How an order becomes a contract
When you order, we send an order confirmation. That confirmation acknowledges your order. It is not our acceptance of it. A contract forms only when we dispatch the goods, and it covers only the items actually dispatched.
5. Cancellation, refusal of an order, and the returns floor
We may decline or cancel an order, wholly or partly, if an item is out of stock, if a price or product detail was published in error, if we cannot deliver to your address, if payment fails, or if we reasonably suspect fraud. We will tell you why, and any money already paid is refunded in full, with nothing deducted.
You may cancel any time before dispatch by emailing support@getswaet.com or calling us. We charge no cancellation fee and no restocking fee, and we deduct nothing from your refund for cancelling, as rule 4(8) of the Consumer Protection (E-Commerce) Rules, 2020 requires.
We initiate an approved refund within 5 to 7 working days, to the payment method you used. If you paid cash on delivery, we refund by bank transfer or UPI, using the account or UPI details you give us. The money then reaches you within the settlement window your bank, card issuer or UPI provider applies.
After delivery, our Refund and Returns Policy applies. Whatever that policy says, and whatever else is written in these terms, we will take the goods back and refund you if they are defective, deficient or spurious, if they are not of the characteristics or features we advertised or agreed, or if they are delivered later than our stated delivery schedule, unless the late delivery was caused by an event beyond our reasonable control as described in clause 17. That is the floor set by rule 7(4) of those Rules, and we do not contract out of it. In every one of those cases we bear the cost of return shipping and reverse pickup, and you pay nothing, and you are not required to accept a replacement or store credit instead of your money. Where you return goods for a reason that is not our fault, and our policy allows that return, you bear the return shipping.
Because SWÆT is a packaged food, a bottle that has been opened, or whose seal is broken, cannot be returned if you have simply changed your mind. That exclusion never applies where the goods are damaged, leaking, defective, expired, wrong, short shipped or not as described. In those cases the floor above covers you even if the bottle has been opened or the outer packaging has been thrown away.
Please report a damaged, wrong, expired or missing item within 48 hours of delivery, with photographs and an unboxing video where you have one. That lets us settle the claim quickly and take it up with the courier. It is a service window, not a cut off for your legal rights: see clause 20.
6. Prices, taxes and pack discounts
A 500 ml bottle of SWÆT carries a maximum retail price of ₹200, inclusive of all taxes. That is a unit sale price of ₹0.40 per ml. Because the MRP already includes tax, we do not add GST on top of it at checkout.
Pack discounts apply automatically in the cart, and no code is needed: 10% off on 3 or more bottles, 15% off on 6 or more, 20% off on 12 or more. We may change or withdraw an offer for future orders, never for an order already placed.
Delivery costs ₹79 on orders under ₹999. Delivery is free on orders of ₹999 and above. Where a delivery charge applies, it is shown in the cart and again before you pay, and it is part of the single total you see. Every compulsory charge is included in that total. We add nothing to your cart that you did not choose, and we do not reveal a charge only at the last step.
7. Payment
We accept cash on delivery, UPI, and debit and credit cards. There is no order value cap on cash on delivery. Card and UPI payments are processed by our payment service provider, not by us, and we never see or store your full card number or your UPI PIN. If you need the payment service provider's name and contact details, for a chargeback or a payment dispute, write to support@getswaet.com and we will give them to you. Chargeback rights are those your bank or card network gives you, and nothing here limits them.
We do not sell subscriptions or set up standing instructions on your card or UPI, so there is no recurring payment to cancel. If that changes, we will publish the renewal terms and a cancellation route before you can sign up.
8. Shipping, delivery and risk
We ship across India and we do not exclude any pin code. Orders are carried by Shiprocket and its partner couriers. Our stated delivery schedule is 2 to 5 working days. Risk in the goods passes to you when the parcel is handed over at your delivery address, to you or to a person there who accepts it. Ownership passes on delivery or on full payment, whichever is later.
None of that affects your rights if the parcel never reaches you, arrives damaged or leaking, or is short of items. Those are ours to fix, and clause 5 and the Refund and Returns Policy apply. If a parcel arrives damaged, leaking or with a broken seal, do not drink it, and report it to us.
9. Product, food safety and label information
SWÆT protein water is a ready to drink packaged food. It is not a medicine, not a treatment and not a meal replacement. We make no medicinal claim for it anywhere on this site. The label on the bottle is the authoritative source for nutrition, ingredients, allergens and warnings, and where anything on this site differs from the label, the label prevails.
Ingredients and nutrition
Ingredients: whey protein isolate, acidity regulator (citric acid), nature identical flavour, monk fruit as sweetener, preservative sodium benzoate (INS 211).
Per 500 ml bottle:
- Energy 96.44 kcal
- Protein 24 g, being 44.44% of the recommended dietary allowance
- Total carbohydrate 0.11 g, of which added sugar 0 g
- Total fat 0 g
- Cholesterol 0 mg
- Sodium 275 mg, being 13.75%
Country of origin: India.
Allergens
SWÆT is made with whey protein isolate, which comes from milk, so it contains milk. The pack also carries a may contain soy and nuts declaration. SWÆT is vegetarian but not vegan. If you are allergic to milk, soy or nuts, do not drink it.
Directions and recommended usage
Ready to drink, best served chilled. The label recommends 1 to 2 servings per day.
Storage, shelf life and seals
The storage instruction printed on the pack reads: "Store in a cool, dry place away from direct sunlight. Refrigerate after opening and consume within 24 hours." Please follow it.
Shelf life is 6 months from packing. On the bottle we send you, the life remaining at delivery will be at least 45 days, or 30% of the shelf life, whichever is less. Check the best before date and finish the bottle before it. Do not drink it if the seal is broken, if the bottle is swollen, punctured or leaking, or if the contents look, smell or taste unusual.
Warnings printed on the pack
- "Not for medicinal use."
- "Not to exceed the recommended daily usage."
- "Consult your physician in case you are taking any other medication before consuming this product."
- "This product is not intended to diagnose, treat, cure or prevent any disease."
- "Product is not to be used as a substitute for a varied diet."
General information, not medical advice
Nutrition information on this site is general information about the product. It is not medical, nutritional or dietary advice, and it is not tailored to you. If you are pregnant or breastfeeding, on any medication, or living with a medical condition including any kidney condition, speak to your doctor before adding SWÆT to your diet. Stop drinking it and seek medical advice if you have any adverse reaction.
10. FSSAI licences
SWÆT protein water is marketed and distributed by Swaetverse Private Limited under FSSAI licence 12726999000249.
It is manufactured by Abha Biotechnology Pvt. Ltd., C-89, Sector 65, Noida, Gautam Buddha Nagar, Uttar Pradesh 201301, under FSSAI licence 12721999000283. We do not manufacture the product ourselves, and the manufacturing licence is held by Abha Biotechnology Pvt. Ltd., not by us. Both licence details are printed on the pack.
11. Intellectual property
The SWÆT name, logo and wordmark, our packaging design, our photography and video, and the text of our pages and articles are our trade marks and brand assets, owned by Swaetverse Private Limited or used under licence. You may share and link to our pages. You may not copy our images or written content, or use our name or marks commercially, without our written permission.
12. Reviews and content you submit
We publish customer reviews as written. We do not write reviews of our own products, we do not buy reviews, and we do not remove a review for being critical. We may remove content that is unlawful, abusive, misleading or not the poster's own. Where a reviewer received a free product or a payment, we say so alongside the review. By posting, you confirm the content is your own and honest, and you allow us to display and reuse it at no cost. Write to us and we will take your content down.
13. Acceptable use
Use getswaet.com lawfully. Do not attempt to break into or disrupt it, scrape it in bulk, introduce malicious code, place fraudulent orders, or impersonate anyone. We may suspend access if you do.
14. Third party links and services
This site links to and depends on third parties, including our store platform, our payment service provider and our couriers, whose own terms govern the parts they control. We remain responsible for our product, our claims and our service to you.
15. Disclaimers and limitation of liability
We work to keep this site accurate and available, but we do not promise it will be uninterrupted or free of every typographical mistake, and product images are representative. None of that reduces our duty to supply what we advertised.
Where we are liable to you in connection with an order, our total liability is limited to the value of that order, and we are not liable for indirect or consequential loss such as lost profit. That limit does not apply to anything Indian law does not permit us to exclude, which includes your rights and remedies under the Consumer Protection Act, 2019, product liability under Chapter VI of that Act, our obligations under the Consumer Protection (E-Commerce) Rules, 2020 including the returns floor in clause 5, our obligations under the Food Safety and Standards Act, 2006, and liability for death or personal injury caused by our negligence, or for fraud. Nothing in these terms takes away a right the law gives you.
16. Indemnity
If you use this site in breach of clause 13, or post content that infringes someone else's rights, you agree to cover the reasonable losses and legal costs we incur as a direct result. This does not apply to claims arising from our own product, conduct or service failure, and it does not affect your rights under the Consumer Protection Act, 2019.
17. Events outside our control
If a natural disaster, strike, riot, epidemic, government order, courier failure or similar event beyond our reasonable control delays a delivery, we are not in breach of our stated delivery schedule for that period, and you may cancel for a full refund if the delay becomes unreasonable. This excuses late delivery only. It never excuses a product that is damaged, expired, defective, wrong, short shipped or not as described.
18. Changes to these terms
We may update these terms as our business or the law changes. The version in force when you place an order governs that order, and the date at the top shows when we last revised them.
19. Governing law and jurisdiction
These terms are governed by the laws of India, and the courts at Gautam Buddha Nagar, Uttar Pradesh have jurisdiction over commercial and civil disputes. That takes nothing away from a consumer: you keep your statutory right to approach the consumer commission where you reside or work for gain, under section 34 of the Consumer Protection Act, 2019. There is no arbitration clause in these terms, and nothing here requires you to arbitrate a consumer dispute.
20. Grievance redressal
If something has gone wrong, write to grievance@getswaet.com or call +91 95994 43532. You can also use support@getswaet.com and we will route it. Every complaint is given a reference number, sent to you by email, which you can quote at any time to ask us where your complaint stands.
Our Grievance Officer under rule 4(4) of the Consumer Protection (E-Commerce) Rules, 2020 is:
- Prashant Sharma, Co-Founder
- Email: grievance@getswaet.com
- Phone: +91 95994 43532
- Address: Swaetverse Private Limited, 2nd Floor, A-83, Sector 63, Noida, Gautam Buddha Nagar, Uttar Pradesh 201301, India
The Grievance Officer acknowledges every complaint within 48 hours of receiving it, and redresses it within one month of receipt, as rule 4(5) of those Rules requires.
Our Nodal Officer under rule 4(1) of those Rules is the same person, Prashant Sharma, Co-Founder, who is resident in India and is contactable on the same email address, phone number and postal address given above.
Any reporting window in these terms or in our Refund and Returns Policy is an internal service commitment. It does not shorten your right to file a consumer complaint within two years of the cause of action arising, under section 69 of the Consumer Protection Act, 2019. If our handling does not satisfy you, escalate to the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or file a complaint through e-Daakhil at edaakhil.nic.in.
21. How to reach us
Swaetverse Private Limited, 2nd Floor, A-83, Sector 63, Noida, Gautam Buddha Nagar, Uttar Pradesh 201301, India. Customer care support@getswaet.com, grievances grievance@getswaet.com, +91 95994 43532, Monday to Saturday, 10am to 6pm IST. getswaet.com.